Refund policy

We want you to be completely satisfied with your purchase from Home and Essentials. If you're not happy with your order, we offer a straightforward return and refund process.

1. Returns

• You may return most items within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused and in the original packaging with all tags attached.

  • Returns must be initiated within 15 days of delivery.

  • Some items may be excluded from returns, such as perishable goods or personalized products.

2. Refunds

• Once your return is received and inspected, we will issue a refund to your original payment method. The refund will be processed within 5-7 business days.

• Shipping fees are non-refundable, unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

3. Exchanges

• If you'd like to exchange a product for a different size or color, please contact us at [contact email]. We will assist you with the exchange process based on product availability.

4. Non-Refundable Items

• Some items may not be eligible for a refund, including:

  • Customized or personalized items

  • Gift cards

  • Final sale items

5. Return Shipping

• The customer is responsible for the cost of return shipping, unless the item is defective or we made an error in processing your order.